Alert: Tech Support Scams
Computer viruses are scary. Tech support scammers exploit that fear, claiming your computer or mobile device is dangerously ill and needs an immediate, costly cure. These scams start with an unsolicited phone call or a pop-up warning on your device, claiming to be from Microsoft, Norton, or other related company, warning of grave problems. The goal is to persuade you to allow them to remotely connect with your device and then convince you they find something terrible. What they are really doing could involve installing malware to harvest personal information and logins or convincing you to pay for expensive repair and protection (fake and fake).
Bottom line, the urgent phone call or popup message is a sham. Don’t answer (or hang up immediately if you do), and to rid your screen of the message (which often accompanies a screeching alarm), exit out of your browser or do a hard shut down. Keep your operating systems and security software up-to-date to keep real viruses and malware out.
Be a fraud fighter! If you can spot a scam, you can stop a scam.
The AARP Fraud Watch Network is a free resource for all. Learn how to proactively spot scams or get guidance if you’ve been targeted. Visit www.aarp.org/fraudwatchnetwork or call our dedicated helpline to speak to a fraud specialist at 1-877-908-3360.
AARP is the nation’s largest nonprofit, nonpartisan organization dedicated to empowering Americans 50 and older to choose how they live as they age. With nearly 38 million members and offices in every state, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, AARP works to strengthen communities and advocate for what matters most to families with a focus on health security, financial stability, and personal fulfillment. AARP also works for individuals in the marketplace by sparking new solutions and allowing carefully chosen, high-quality products and services to carry the AARP name. As a trusted source for news and information, AARP produces the nation's largest circulation publications, AARP The Magazine and AARP Bulletin. To learn more, visit www.aarp.org or follow @AARP and @AARPadvocates on social media.